Did you know? Customers are more inclined to write negative reviews than positive ones because they are more affected by a bad experience rather than a good one. Having good customer service changes where you stand in the competition. What’s more, with social media and global connectivity, bad reviews online could impact your business greatly.
At Dirox, we provide outsourced IT customer support for businesses to assist you with satisfying your customers. Aside from supporting your customers, we also support you!
Every business needs support for their IT system with a single point of contact to address your technical issues quickly and efficiently so that your business can continue to operate incessantly. From online training your team to quality control testing, we do it all. Consult with Dirox to work with our proven IT support specialists!
IT support has changed tremendously in recent years with the evolution of technology and the way people interact with technology. It used to be a phone call, but now customers can get their answers and help through websites, forums, social media, chatbots, and emails in addition to telephone calls.
The range for support can be as simple or as detailed as the user & client want it to be. At times, it could take a few minutes to resolve the problem. Other times, it’s up to hours or days. There are three types of IT support that Dirox provides: block hours, time and material, and managed services.
Block hours are when businesses wish to pay a discounted rate for the service for a specific amount of hours. For the time and material, you will receive any material you require for a predetermined fee. And lastly, for managed services, businesses can negotiate a fee to fix a specific problem. It could be round-the-clock IT support or a visit by an IT professional.
We believe clear communication is the core of any good collaboration. Dirox wants to ensure that every requirement and feedback from our client is heard and tended to.
Our teams at Dirox come from Canada, France, Vietnam and Japan, each with their own strong suit. From consultants, tech engineers, to developers and project managers, are all ready to deliver you the highest quality!
Dirox is set on solving real-life problems and bringing businesses to another level. Our priority in the long term is to help our clients reach their destination and succeed through productivity improvements.